Supervision queue
5 open · 0 red · 0 amberTemplate update — acknowledgement pendingTenant-wide · workflow templatetodayRLReview → uk_hnw_onboarding template advanced to v2 platform-side (minor release). Hawthorn forked at v1; acknowledgement pending review. 30-day window still open.
Attestation — annual re-reviewTenant-wide · workflow attestationtodayEWReview → Hawthorn's C.9.3 T2 attestation (vulnerability_rescreen disablement) is approaching its annual re-attestation window. Emma Walsh (SMF16) to review the compensating control + outcomes-mapping evidence.
Vulnerability indicatorWhitlow Family · Geoffrey Whitlow & Diana WhitlowtodayEWReview → Pending vulnerability assessment — Diana Whitlow (post-TIA cognitive concerns). Sarah Crowther (PTS) advised accompanied-meetings accommodation; SMF16 to confirm.
Manual escalationHarrison Household · David Harrison & Rebecca HarrisontodayJHReview → Complaint review — David Harrison, 2024 SIPP recommendation. Co-reviewer: Emma Walsh (SMF16). Root-cause analysis in flight; FOS IDR clock at day 21 of 56.
ID verification — considerSutton Household · Margaret SuttontodayEWReview → Address mismatch on Sumsub IDV check — driving licence shows previous Reading address. Margaret moved to Bath after husband's death. Request second proof of address (utility bill / council tax) and re-run; otherwise over…